Understanding How We Do It
shipping & returns
Covid-19: Shopping update
Shipping times may be delayed. Processing times are generally 3-5 business days although right now, those times shift due to the issues relating to COVID-19 and government orders, shipping times may be expanded. With that said, we will do our very best in making sure your orders get out ASAP.
We founded Vai Cosmetics with one goal in mind: giving our customers a fair, rewarding, and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us at with any ADDITIONAL QUESTIONS!
return & exchange policy
No refunds or exchanges will be granted for any reason except a customer receives the wrong product. Please review our wrong item policy below for more information.
Wrong Item Policy:
Please email us at with the requested information.
-Recipient name, order number, and a screenshot of your order summary.
- A picture of the wrong item received.
Please verify that your Suite/Apt/Unit numbers and respective abbreviations are listed in the address box at check out
Invalid Address Policy:
Our VAI COSMETICS customers will receive a courtesy email notifying them in the event that the carrier deemed their address invalid. Please note that if no response is given within 48 hours following the second attempt to contact the recipient, the package will be shipped out to the address given on file.
- If the recommendations above are not properly acknowledged and followed by the customer, he/she assumes all risk of not receiving his/her order.